Simply choose the items, sizes and quantities that you wish to order and add them to your shopping chart. Then go through the check-out process to complete your order. Optionally you can create an account, which is handy for future orders. After placing the order you will receive an email with the order confirmation within a few minutes.
FREQUENTLY ASKED QUESTIONS
I have created an account already, but forgot my password, what can I do?
How do I know the right size?
Sizes of clothes are European (S/M/L/XL/XXL). Please see size under each product. In case of doubt contact us.
What are the costs for shipping?
The costs for handling & shipping depend on:
1) The country where we have to ship to
2) The weight of the package depending on your order
3) The size of the package. Shipping costs are calculated automatically in Checkout (include price for packaging and shipping).
Czech Republic – costs: up to 1kg = 4EUR, 1-2kg 8 EUR.
Within Europe, we ship with GLS, DPD or DHL express.
a) Czech post (post service): delivery within 4-10 days, up to 0,7kg = 3 EUR
Now available only for Czech Republic.
b) DHL: delivery within 2-5 days, up to 3kg = 31 EUR.
c) GLS: delivery within 2-7 days, up to 2 kg = 7-33 EUR
d) DPD: delivery within 2-7 days, up to 2 kg = 7-33 EUR
Rest of the World with DHL only, delivery within 5-10 days, up to 3kg = 26-57 EUR depending on country.
Outside the EU (third countries – UK, Switzerland etc.), customs duties or taxes or additional fees may be charged by each individual country, and these are the responsibility of the customer. The height depends on from country to country. For more information please check with your customs department or postal service.
Are there extra costs on top of the order and shipping?
Outside the EU custom duties, taxes or additional fees may be charged by each individual country. These are the responsibility of the customer. The height depends from country to country. For more information please check with your customs department or postal service.
What happens if I don’t pay my customs fees?
In case you don’t pay the custom fees the package won’t be given to you by your local customs. We can’t be held responsible and the delivery can’t be marked as ‘non delivered’/ no refund can be claimed.
Which payment methods do you accept?
For the payment process, we cooperate with PayPal and GoPay (Czech payment gateway) – payments are possible with credit cards (VISA, Master Card, Maestro), via direct bank transfer between banks (Fio banka, Raiffeisenbank, Komerční banka, mBank, Česká spořitelna, ČSOB, Unicredit Bank, Moneta, Air Bank, Zuno, Equa Bank, Sber bank, ING, Expo bank, City bank), with SMS payments (Premium SMS, mPlatba). Bitcoin, Super cash and Pay safe card.
I can’t process the payment, what can I do?
Please check if all details are filled correctly. In case the payment method you chose really doesn’t work please try another payment method or contact GoPay (our payment gateway) – email@example.com, phone + 420 840 818 918. Alternatively contact us for assistance here.
Where do you ship to?
We ship around the world.
From where do you ship?
United Music merchandise is being shipped from Prague, Czech Republic.
In case you are based in Czech Republic and you would like to save on shipping, please choose “FREE LOCAL PICK UP” as a shipping option and reach out to us.
Who is doing the shipping?
All our shipments are being handled by Post service (within the Czech Republic) or DHL for packages 1-3kg within Europe and the rest of the World or GLS and DPD for packages 0,5-2kg within Europe.
How do I know if my order and payment went through?
Within a few minutes after placing your order you should receive two emails: one with the order confirmation and one with an invoice. Please check if all details are correct and contact us asap in case needed. In case you don’t receive the confirmation email and invoice please check your Spam box or contact us.
I don’t like to pay online, can I make an order over phone or by email?
You can be assured that our payment system is 100% safe. It is not possible to make an order over phone or by e-mail. Alternatively you can get your United Music merchandise at one of our events or ask someone else to order for you.
Where can I get a coupon code?
Coupon codes are being sent to all our loyal clients, as well as to United Music fans subscribing to our merchandise newsletter on our Home Page. You can use just one coupon code per order and discounts can’t be combined. A coupon code can be inserted in the Checkout section of the e-shop.
My order is a gift, can you wrap it?
At this moment this is a service that we can’t provide. Leave us a note at Checkout and we won’t attach an invoice inside a package.
Is it possible to make something customized for me/us?
In case you have a big fan group that would like to have something special, we might be able to make something just for you. Please contact us to discuss the possibilities and costs.
Is my shipment insured?
All shipments are insured and we guarantee, that the package will reach you or we send your merchandise again.
The item that I want to order is sold out, will it be on stock again?
Some items are re-stocked while others are limited editions and sold out means sold out. Keep an eye on the e-shop and our newsletter for updates on re-stocks and new items. You can subscribe on the Home Page.
How will the order show at my bank/credit card statement?
The payment will be marked under our company for the merchandise: “UM Production s.r.o.”
How long does it take before I will receive my order?
We will ship your order usually within 2-4 working days from the moment when you received your order confirmation. Usually we ship on Tuesday and Friday. The time of delivery depends on your location, but within Europe, it’s usually between 1-7 working days and for the rest of the world between 5-10 working days. In case you haven’t received your order after this time please contact us and mention your order number.
I accidentally entered a wrong address, what should I do?
If you notice that the entered address is incorrect, please notify us about this ASAP by sending an email to merchandise (at) unitedmusic.cz and mention the order number in the subject and email body. Once your order is shipped, we can’t adjust the delivery address and you will have to place a new order.
I want to return my order, what can I do?
If the order goods are not the right size or completely different compared to what you expected you have the right to return the goods you ordered on the e-shop within 30 days since your order has been placed. We only accept returns if you return the goods with all delivered accessories and tags and in the original condition and packaging. Please note that we won’t accept returned goods if we suspect the item has been worn or damaged by the customer.
If you wish to return your order, all shipping costs (both to and from you) and customs or import taxes are at your own expense. If you want a refund and the returned goods meet the above-stated conditions, we will return the amount of the order for the goods excl. shipping costs ASAP but latest within 14 days.
In the exceptional case, there is a mistake on our part regarding size, colour or a wrong shipment, we will refund the amount of the payment as well as the return shipping costs once we have received the returned goods. Before returning the goods, please read the Terms & Conditions.
If you want to return your delivery, please contact us here.
My order was received damaged, what can I do?
Despite the fact that our shipping partner handles all shipments with great care it might happen that in exceptional cases during the transport a shipment gets damaged. In that case please return the shipment as described above and we will send you a new item at our expense ASAP.
Can I trace my order?
For tracking your order, select in Check-out shipping options with DHL, GLS or DPD. Track&trace numbers upon request.
Track&trace numbers from the postal service, we provide upon request.
I made an order and paid but where is my order confirmation and/or invoice?
After ordering you should receive 2 different e-mails, one with the order confirmation and one with an invoice. These e-mails might end up in your Spam box, please check there. In case you can’t find them, please contact us.
I never received my order, what should I do?
Never fear, if your package is really lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, or there has been signed for the delivery we cannot be held responsible for a package that is claimed to have never been received.
Email us and always mention the order number so we can help you as fast as possible.
I have another question, how can I contact you?
Please get in touch with us. In case the question is about an existing order please always clearly mention the order number.